Vendor Terms

VENDOR TERMS OF SERVICE Last Updated: August 17, 2026 1. AGREEMENT TO TERMS These Vendor Terms of Service ("Vendor Terms") govern the relationship between Jaipur Tech Chat ("Company", "we", "us") and business entities/merchants ("Vendor", "you") subscribing to our WhatsApp Business Cloud API management platform, dashboard, and marketing tools. 2. ACCOUNT REGISTRATION & SECURITY - Vendors must provide accurate, current, and complete business information during registration. - You are responsible for maintaining the confidentiality of your account login credentials and WhatsApp Cloud API access tokens. - You agree to notify us immediately of any unauthorized use or security breach related to your account. 3. META & WHATSAPP COMPLIANCE OBLIGATIONS Vendors connecting their WhatsApp Business Account (WABA) agree to strictly comply with: - Meta Terms of Service and Developer Policies. - WhatsApp Business Messaging Policy and Commerce Policy. - Prior Opt-In Requirements: Vendors MUST obtain clear, explicit opt-in consent from end-customers before sending proactive marketing or notification messages. - Content Prohibitions: Vendors shall not promote prohibited goods/services (e.g., weapons, adult content, gambling, illegal substances, or counterfeit goods). - Template Guidelines: Message templates submitted for Meta review must accurately adhere to Meta's category classifications (Marketing, Utility, Authentication). 4. PLATFORM USAGE & ANTI-SPAM POLICY We maintain a zero-tolerance policy for spam and abusive messaging. If a Vendor's messaging activity results in high customer block/report rates, degraded phone number quality ratings, or Meta policy violations, Jaipur Tech Chat reserves the right to immediately suspend or terminate the Vendor's account without liability. 5. SUBSCRIPTIONS, FEES & USAGE CHARGES - Subscription fees for platform access are billed according to your selected plan. - WhatsApp conversation/messaging charges incurred from Meta are the sole responsibility of the Vendor and will be billed according to Meta's published pricing and API consumption tiers. 6. DATA OWNERSHIP & PRIVACY - The Vendor retains ownership of all customer data, contact lists, and message logs uploaded to the platform. - Jaipur Tech Chat processes customer communication data solely on behalf of the Vendor as a data processor to provide the messaging service. - Vendors must maintain an active, legally compliant Privacy Policy accessible to their customers. 7. TERMINATION Either party may terminate the service agreement at any time. Upon termination, Vendor access to the dashboard will cease, and stored vendor data will be handled or purged in accordance with our Data Retention & Deletion Policy. 8. INDEMNIFICATION & LIMITATION OF LIABILITY The Vendor agrees to indemnify, defend, and hold harmless Jaipur Tech Chat, its officers, and employees against any claims, fines, liabilities, or expenses arising from the Vendor's breach of these Terms, spam violations, or non-compliance with Meta policies. 9. GOVERNING LAW & DISPUTE RESOLUTION These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Jaipur, Rajasthan, India. 10. VENDOR SUPPORT & CONTACT For technical support, billing questions, or policy inquiries: - Email: jaipurtech10@gmail.com - Phone / WhatsApp: +91 90570 86888 - Platform: Jaipur Tech Chat